Legal Notice
Legal Information
Statutory identification details required under the Electronic Commerce (EC Directive) Regulations 2002 for sellers serving UK consumers. Rugsville is a trade name; we operate online only and ship from workrooms in the United States and India.
Trader identification
Required disclosures under E-Commerce Regulations 2002, Reg. 6(1):
- Trading name
- Rugsville
- Business model
- Online-only retailer of handmade rugs
- Established
- Year 2000 (25+ years of trading)
- Operations
- Workrooms in the United States and India
- UK presence
- None — no office, showroom or warehouse in the UK
- Shipping basis
- Delivered Duty Paid (DDP) to UK addresses; UK VAT & import duty included in displayed prices
- Contact
- Email: support@rugsville.co.uk
- Response time
- One UK business day, Monday to Friday
Selling to UK consumers
Although Rugsville is not a UK-registered company, when you buy from this site as a UK consumer your purchase is governed by UK consumer-protection law:
- Consumer Rights Act 2015 — quality, fitness for purpose, accurate description
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — distance-selling rules (subject to bespoke-goods exemption Reg. 28(1)(b) for our cut-to-order rugs)
- Electronic Commerce Regulations 2002 — trader identification & commercial communication standards (this notice)
- UK GDPR & Data Protection Act 2018 — how your personal data is handled (see Privacy Policy)
- Privacy and Electronic Communications Regulations 2003 — electronic marketing & cookies
- Equality Act 2010 — non-discriminatory access to our service (see Accessibility Statement)
The full sale terms are set out in our Terms & Conditions.
Data controller
Rugsville is the data controller for personal data collected through this site. We process customer data in line with UK GDPR principles — see our Privacy Policy and Cookie Policy for details.
To exercise your data-subject rights, email support@rugsville.co.uk. Complaints can be raised with the UK Information Commissioner's Office.
Intellectual property
Rugsville is a trade name. All site content — product photography, copy, design and code — is the property of Rugsville or its licensors and may not be copied, reproduced or used commercially without written permission.
Accuracy of content
We take reasonable care to ensure listings are accurate. Handmade rugs naturally vary slightly in colour, pile and finish — listing photos show one representative example. Variation within reasonable tolerance is a feature of handmade craft, not a defect. Material differences from the listing are covered under our Returns Policy.
Governing law & jurisdiction
For UK consumer transactions, the laws of England & Wales apply. UK consumer-protection law is paramount — nothing on this site limits or excludes statutory consumer rights.
For UK consumer dispute resolution, you may use HMCTS small claims or apply to a UK Alternative Dispute Resolution provider before litigation.